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Car Insurance Claim in Melbourne – Autobody Prestige Melbourne
A car accident is overwhelming enough on its own. Then comes the added stress of dealing with a car accident claim. You cannot simply brush it off unless you are prepared to foot the bill yourself.
Auto insurance claims help cover repairs or replacement costs after an accident. However, that comes with its fair share of paperwork and procedures. That’s why Autobody Prestige Melbourne is here to assist. We understand all the related complexities and can help with all car insurance claims in Melbourne. This includes guiding you through every step of the process.
Assistance with Car Accident Insurance Claims in Melbourne
At Autobody Prestige Melbourne, we have extensive experience in car accident insurance claim management. What sets us apart is our strong relationships with major insurance companies across Australia. This means we will oversee everything, making it hassle-free for you.
We believe you have the right to choose who repairs your car, and we’re here to make sure it’s done properly the first time. Our experts ensure you have access to some of the best auto workshops in the business. This means using our resources to do the right research and delivering results. We’ll handle everything with your insurance company, manage the paperwork, and keep you informed throughout the car crash claim process.

Your To-do List Right After a Car Accident
Car accidents can be scary and it’s normal to feel shaken up. It’s important to stay calm and follow these steps to manage the situation effectively.
Check for Injuries
Check yourself for any injuries. If you have passengers, make sure they’re okay too. If anyone is hurt, call for an ambulance immediately. Avoid moving anyone who is injured unless they’re in immediate danger, as moving them could make things worse.
Move to a Safe Area
If your car can still be driven and it’s safe, move it to the side of the road to avoid causing further accidents. Turn on your hazard lights to alert other drivers if it can’t be moved. You can also place emergency flares or reflective triangles around your car to make it more visible.
Call the Police
Always contact the police, even if it’s a minor accident. The police will document the incident in an official report, which is crucial for car injury claims. When the police arrive, explain what happened clearly and stick to the facts. Also, don’t forget to ask for a copy of the accident report.
Gather Important Information
While waiting for the police report, collect information that you’ll need for your insurance claim. This includes:
- Names and contact details of everyone involved
- Insurance details of all drivers
- The licence plates of the cars involved
- Make, model, and year of the vehicles
- The location of the accident
- Contact information of any witnesses
- Avoid discussing who was at fault; let the police and insurance companies determine that.
Document the Accident Scene
If it’s safe, take photos of the accident scene using your phone. Capture images of:
- Damage to the vehicles
- The overall scene of the accident
- Any visible injuries
- Road conditions, traffic signs, and signals
- Skid marks on the road
Notify Your Insurance Company
Contact your insurance company as soon as possible. Most companies have 24-hour claim windows. Explain that you’ve been in an accident, and they’ll guide you through the next steps. Be honest and stick to the facts, only sharing what you know for sure.
Start Your Insurance Claim
Begin the claim process once you’ve gathered all the necessary information. This typically involves:
- Filing a car crash claim report with your insurance company
- Getting repair estimates for your car
- Any visible injuries
- Working with an insurance adjuster
- Choosing a repair shop
Keep All Records
Maintain a file with all documents related to the accident, including:
- The police report
- Medical records and bills
- Repair estimates
- Rental car receipts
- Any communication with insurance companies
Consider Professional Help
If the accident is serious or you’re having difficulties with your insurance claim, you may want to seek professional help. A lawyer or a repair workshop, like Autobody Prestige Melbourne, can help you understand your rights and ensure you receive fair compensation.
What Are the Most Common Car Insurance Claims?
There are several common types of car accident insurance claims that drivers can encounter. Understanding these can help you understand the insurance process. Here are the most common insurance claims related to car accidents:
Not-at-fault Accident Insurance Claims
If you are involved in an accident that is not your fault, you canfile a not-at-fault claim. This type of compensation allows you to recover the costs for repairs and damage from the other driver. It’s essential to collect all necessary details from the at-fault party, including insurance information, to facilitate this process.
At-fault Accident Insurance Claims
In cases where you are deemed at fault for the accident, you can still file a claim with your insurance company. This will cover the damage to your vehicle and any liability to the other party’s vehicle. Your insurer will assess the situation and guide you through the process. A word of caution, however. If you’re at fault, your insurance premium may shoot through the roof.
Car Accidents with No Insurance
In cases where you find yourself in an accident without insurance coverage, you can still seek repairs. However, the repair shop will provide a comprehensive quote for the necessary work. You will need to pay for the costs yourself, but having a clear estimate can help you plan your finances.
Not-at-fault—Uninsured Claims
If you are not at fault and the other driver does not have insurance, you can still pursue a car accident injury claim. As long as you have the other driver’s details, you can negotiate with them for repairs. This process may be more complicated, but it is possible to recover costs if you have the necessary information.
Benefits of Choosing Us for Car Crash Claims
Car accidents can be scary and it’s normal to feel shaken up. It’s important to stay calm and follow these steps to manage the situation effectively.
Expert Guidance
We’ve been in this business for over 30 years. That’s three decades of fixing cars and dealing with car insurance claims. We understand the complexities and can ensure any job is handled efficiently.
Transparent Process
Keeping open communication lines is our priority throughout the repair process. Our friendly staff will keep you informed every step of the way, so you know what to expect.
Liaison with Insurers
Dealing with insurance companies can be challenging, but we’re here to help. We work closely with all major car insurance providers in Australia to facilitate a smooth process. Here is a small list of insurance companies we work with:
- Suncorp Group
- Just Car Insurance
- Elders Insurance
- Allianz Worldwide Care
- Guild Insurance
- HBF Insurance
Customer satisfaction is our main objective. Our state-of-the-art equipment, combined with the skill of our team delivers outstanding service and ensures that all your needs are met. Reach out to us today to register a car accident claim in Melbourne. Call us on 1800 002 276 or email us at [email protected] to book an appointment. We are always ready to provide professional support and expert advice when you need it most.
FAQs
Will my insurance cover the car accident repairs?
Your insurance coverage will depend on your policy. Most policies will cover accident repairs, but you should check with your provider for details. At Autobody Prestige Melbourne, we work with various insurance companies to ensure a smooth claims process.
Do all car insurance companies provide replacement vehicles?
No, not all insurance companies provide replacement vehicles. Some may offer a rental car allowance, while others may not provide any rental assistance. Check with your insurance company for details.
How do I claim insurance for vehicle repairs?
To claim insurance for vehicle repairs, you need to contact your insurance company. Provide them with details of the accident and any necessary documentation, such as a police report and photos of the damage. If you need assistance, please get in touch with us today.
How long does it generally take for insurance companies to fix my car?
The time frame for repairs will vary based on the extent of the damage and parts availability. In most cases, it can take several days to several weeks for the repairs to be completed. Contact our support team to get an estimate.
Google Review
Great service Excellent repairs to my Merc Would recommend to anyone Harmony Smith2025-01-08 I took my i30 to be repaired and from the beginning all the staff were very helpful and welcoming. They gave me a rental car which was a huge help well my car was being fixed. When I got my car back it was clean and worked like it was brand new. Very happy highly recommend:) Bianca Schembri2025-01-07 Have down a fantastic job in my Audi. Made it looking brand new. Was also way quicker than we thought. Highly recommend! Flynn Beste2024-12-19 Quick and easy repair, thanks! Alex2024-12-16 Autobody Prestige thank you very much did a great job on repairing my 2014 Holden Colorado not only did you do a great job your service was fantastic and also provided us with a complimentary car . Stephen Koureskas2024-12-14 My car was hit side on, on the front drivers side. I used Autobody Prestige as my choice of repairer, they pretty much handled everything with lawyers to handle my claim at no cost, as it was not at fault accident. Had a clean lovely loan car supplied and made the whole process easy. I would recommend having your repairs in the case of an accident done by Autobody Prestige. I would happily go through them, if the unfortunate situation arises again. The repairs to my vehicle were great, my car looks like it's almost new again! Thank you for fixing my car 🙏👌 naomi parker2024-12-04 Autobody did a fantastic job with the repairs to my car. All the steering wheel damage was expertly repaired after the attempted theft of the car. The damage to the driver’s side door was fixed and that door and the rear passenger door were resprayed with the paint matching perfectly. Saad did a great job and Christy handled my claim with Shannon’s expertly. The car never looked better, great job and huge thanks all round. George Thompson2024-11-14 I recently had the pleasure of using Autobody Prestige - Smash Repairs for my Kia Seltos, and I couldn’t be happier with the service I received. From start to finish, the entire process was absolutely hassle-free. The team took care of everything, from dealing with my insurance to arranging a loan car, ensuring that I didn’t have to worry about a thing. The staff were incredibly friendly and professional, making me feel at ease right from the moment I walked in. They kept me informed throughout the repair process and were always available to answer any questions I had. Their attention to detail and commitment to quality is truly commendable. My Kia Seltos looks as good as new, and I am beyond satisfied with the results. If you’re looking for a reliable, efficient, and friendly smash repair service, I highly recommend Autobody Prestige. They truly go above and beyond to deliver exceptional service. Keep up the great work and services! Rey Tumang2024-11-11 Thanks! Happy returned customer. Great service as always. Eric C2024-11-11





